Hey, hot stuff. Let us introduce ourselves.
We’re Lovehoney, the global leader in sexual happiness. We create and sell sex toys, lingerie, bondage and sexual wellness products direct from our warehouses in the UK, USA, Canada and Australia.
While we may be the global leader today, our story sure didn’t start at the top. Founded in the city of Bath, United Kingdom back in 2002, colleagues and friends Neal Slateford and Richard Longhurst decided it was time for a shake-up in the sex toy industry. Previously, buying a sex toy used to involve being confronted by seedy, male-centric websites with in-your-face pornographic images and packaging. However, Neal Slateford and Richard Longhurst decided it was time things changed, and a new era of sex toy shopping began.
Our discreet delivery with boring, brown boxes and dedication to customer service saw us skyrocket from our humble beginnings and expand globally across the UK, USA, Canada, Australia and New Zealand. We are now proud to call ourselves the sexual happiness people, making a fun and fulfilling sex life available to everyone.
Lovehoney reached Australian shores, starting out with a team of two in a small office in West End, Brisbane.
To meet even more of our customer’s bedroom needs, we launched our own range of lingerie and intimate apparel with an expansive size range from 0-22.
In just over 12 months, we quickly outgrew our first office and moved into a 2300sqm warehouse in Eagle Farm, Brisbane, where it remains today.
Lovehoney Global proudly received The Queen's Award for Enterprise for our contribution to international trade. We achieved this honour again in 2021.
We extended our delivery service to New Zealand to share some love across the ditch. All orders are packed at our Brisbane warehouse and shipped directly in discreet packaging.
Lovehoney Global joined forces with WOW Tech, the makers of Womanizer and We-Vibe, plus Swiss company Amorana, to become Lovehoney Group, the biggest sexual wellness retailer in the world.
We stepped into mainstream retail in 2022, selling our products in Adore Beauty and Flora & Fauna and hosted our first pop-up shop in David Jones in support of Sydney World Pride 2023.
This year, we proudly launched Womanizer Wave, the world's first self-pleasure shower head. This innovative collaboration between hansgrohe and Womanizer brings unprecedented stimulation options to our customers.
What Makes Lovehoney Different?
We’re here to help people discover their sexual happiness.
Making customers happy is what makes us smile. And here's how we do it:
- A 60-day free return policy and a 1-year product guarantee.
- An international team to pack, pick and ship your orders.
- A Customer Service team that’s available to help you 24 hours a day, Monday to Friday.
- Advice and information provided by leading experts in the industry.
No other company in our industry offers this level of commitment to customer satisfaction.
Our Brisbane office and warehouse is located at: 133B Lavarack Ave, Eagle Farm QLD 4009
While our office and warehouse are not open to the public, you can chat with us via our Live Chat.
Outside of Australia, we also have teams in offices and warehouses in the following cities: Bath, UK; Atlanta, USA; Nuremberg and Berlin in Germany; Ottawa in Canada; Zürich, Switzerland and; Shanghai and Hong Kong.