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  1. How to use your Lovehoney account

    How do I create an account?

    Enter your e-mail address on the Your Account page and click the "Create a new account" button. You need to be over the age of consent to create an account.

    You will immediately be sent an e-mail from customercare@lovehoney.co.nz

    To verify your email address, click on the link in the email we send you and follow the instructions.

    It takes less than 60 seconds to create an account. We never share your details with any other companies.

    What if I don't receive the email?

    First, double-check that you have entered your email address correctly.

    Then check your spam filter and - sometimes emails from Lovehoney can end up there rather than in your in-box.

    I've forgotten my password. Help!

    Click here to go the password reminder page and enter the e-mail address that you used to create your account.

    You will be sent an e-mail with instructions on how to create a new password.

    I've forgotten my e-mail address. Help!

    If you can’t remember your e-mail address, please send us a message using our feedback form and we'll get back to you as soon as possible.

    Can I change my screen name?

    You can't change your screen name, but we can change it for you. Please send us a message using our feedback form - tell us your e-mail address, your current screen name and the new screen name that you would like.