1. How can I cancel my order?

    Please contact Lovehoney Customer Care immediately after placing your order if you wish to change or cancel it.

    If you call us before your order has been packed, we will cancel it and issue a refund using the same method you used to pay for it.

    If your order has been dispatched but has not been delivered please contact us as soon as possible to arrange your return.

    If your order has been delivered, please fill out our returns form and wait for further instructions via email.

    We will refund your payment within 30 days of cancellation.