Follow the links below to get answers to the most common questions, or click here to see the complete range of Customer Service FAQs.
Your FAQs answered
Ways to get in touch...
Get instant help from a Lovehoney personal shopper. We're here for you 24 hours a day, 7 days a week.
On Desktop or laptop computers, access LiveChat via the LiveChat link at the very top of any page.
On mobile devices, you will find the LiveChat link in the navigation menu, which can be opened by tapping the three-lines icon in the top right of the page.
Calls may be recorded for training purposes.
To get in touch with us for Trade, Press or other non-customer enquiries, please click here.