Contact us

Got a problem or need some advice on what to buy? We're here to help 24 hours a day, 7 days a week.

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Follow the links below to get answers to the most common questions, or click here to see the complete range of Customer Service FAQs.

Your FAQs answered

From placing and tracking your order to returning an item, we've got you covered. If you can't find what you're looking for here, please contact us.
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Where's my order?
How to track your parcel online...
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How do I return an item?
It's quick, easy and free...
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What are the delivery options?
Sexual happiness delivered quickly and discreetly...
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Help! My toy's not working
Our top tips to get it going...

Ways to get in touch...

Get instant help from a Lovehoney personal shopper. We're here for you 24 hours a day, 7 days a week.

LiveChat

On Desktop or laptop computers, access LiveChat via the LiveChat link at the very top of any page.

On mobile devices, you will find the LiveChat link in the navigation menu, which can be opened by tapping the three-lines icon in the top right of the page.

Telephone

09 801 5093

Calls may be recorded for training purposes.

Email

customercare@lovehoney.co.nz

Other Enquiries

To get in touch with us for Trade, Press or other non-customer enquiries, please click here.