1. What are cookies?

    At Lovehoney, we value the privacy of our visitors and customers and we know that people are concerned about how their online activity can be monitored and what information is shared.

    One of the most common ways websites track and save information about their visitors is through the use of cookies. Unfortunately, cookies in 'Internet speak' aren't as exciting as they sound, but they do enable us to improve your experience with Lovehoney! A cookie us a small file of text, often encrypted for privacy, that is used to store information between visits to a particular website. Up to date web browsers allow you to see what cookies are currently stored on your computer and selectively delete them as you wish.

    How are cookies used on the Lovehoney website?

    Here are the cookies that Lovehoney uses and the reason why we use each one.


    We use cookies to enable us to provide some of the great shopping features you use on the Lovehoney website. These cookies store information such as the products you have added to your shopping cart and your preferences in viewing and sorting our products. Without this cookie the Lovehoney website wouldn't work.


    We use this system to see which parts of our website are most popular at different times throughout the day. These cookies help us to better cater for times when Lovehoney is mentioned on the television, radio or in newspapers. Although the Lovehoney website would work without this cookie, it helps us to provide the best possible service for our visitors and customers.

    The Chartbeat cookie is called _chartbeat2.


    Lovehoney uses LiveChatInc to enable visitors to web chat to customer service agents. Live chat is only possible if cookies are enabled. The name a visitor provides when they start a live chat is stored and will remember a visitors name for the next chat. A cookie is stored to remember the agent that a visitor has spoken to in order to try to speak to that agent again if they are available. There are various other cookies that are used during a chat session to notify about new message and synchronise chats if multiple chat windows are open. These are session cookies that are removed when the chat ends.

    The LiveChatInc cookies are named _livechat, main_window_timestamp_. notification[new_messagees], _lc.visitor_id, 3rd_party, recent_window, message_text, common_iwcs, livechat_NNN

    Google Analytics

    Lovehoney subscribes to Google Analytics - a commonly used software that allows websites to see how well they are helping people shop online. It records information such as how you have reached the Lovehoney.com.au website, the city and county that you're browsing from, and the web browser you are using.

    Google Analytics enables us to see how people used the Lovheoney website to purchase from us and to improve our service accordingly. We never pass any personally identifiable information over to Google.

    The Google Analytics cookies are named __utma__utmb__utmc and __utmz.