• What are the delivery costs and options?

    Your order will be delivered in plain packaging by DHL Express.

    Orders placed before 3.30pm Monday to Friday NZDT are dispatched the same day. Orders placed after 3.30pm NZDT on Friday are dispatched the following Monday morning.

    Lovehoney.co.nz shipping costs and options: United States

    Service Delivered Cost Free if you spend

    Your parcel is tracked to your door

    When your order has been dispatched, we'll send you an email with the tracking number and a link to the DHL Express website where you can track it.

    What do Lovehoney parcels look like?

    We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside.

    What does a Lovehoney delivery box look like?

    Returns & Refunds

    At Lovehoney, we're not happy unless you are, which is why we offer a 365 day return policy, for any reason, even if the product has been opened. Learn more about our Return policy on our Returns & Refunds page.

    What if you're out when your order arrives?

    If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest DHL depot. They will leave a card explaining how you can collect your parcel.

    Orders will be held at your nearest DHL depot for 10 working days before being returned to us.

    Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

    What if your order doesn't arrive when you expect?

    If your parcel is more than 5 working days overdue, please contact us.

    Where Lovehoney.co.nz delivers to

    Shopping from outside New Zealand? Lovehoney.co.nz delivers to the following countries:

    1. Australia

      Brazil

      Canada

      Falkland Islands

      Hong Kong

      Israel

    2. Japan

      Malaysia

      Singapore

      South Africa

      United States

    Orders placed for countries not listed will be canceled and payment refunded.

    We deliver to the countries listed on this page.

    If you order products from our site for delivery to one of the above international delivery destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.

    You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.

    You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you break any such law.

    Looking for international shipping costs? Use our Country Selector