How do I place an order?
Shopping at Lovehoney is quick and easy.
All products shown on the website are in stock and ready for dispatch unless stated otherwise.
How to order
Browse Lovehoney by clicking on the product categories on the left or top of the screen. Click on a product picture to view more information, larger images and product videos and reviews.
Your product will now show in your shopping basket on the right screen. The total cost of the items in your cart, including discounts, is calculated automatically.
All prices include sales tax and a delivery charge may be added to your final total.
When you have finished your shopping, click on the Secure Checkout button and you will begin the straightforward and secure payment process.
You can pay by credit card, debit card or PayPal online.
Your personal details are kept secure at all times and will not be shared with any other companies.
The product page will alert you when the product will be dispatched.
If you pre-order a product, all of your items will be sent together.
If you would like to receive the other products sooner, please order them separately.
Telephone Ordering - 09 801 5093
You can place your order over the phone, 24 hours a day, 7 days a week.
If you are concerned about discretion, don't worry! It's safe to order within earshot of other people as you don't have to read out the names of the products.
Simply make a list of the product codes of the items you'd like before you call.
The product codes are shown on each product page by the telephone symbol or next to any colour or size variations.
Alternatively, you can add your items to the shopping cart in the usual way and then call our order line. The product code is displayed in brackets after the product name on the cart page.
Our friendly customer care team is waiting to hear from you.
Call 09 801 5093 at any time.
Calls may be recorded for training purposes.
To avoid disappointment or delays, you can only order items which are in stock, unless they are specially marked pre-order items.
The Lovehoney website will tell you if an item is out of stock. We receive new stock every day so you should never have to wait too long for your item to arrive.
To save you checking the stock every day, you can enter your email details and we'll automatically email you a reminder as soon as the product is back in stock and ready to order. Look for the 'Out of Stock' link on the product page.
After You Have Ordered
You will receive an automated email notification as soon as you place an order, listing all of the products that you have purchased, your total order value and the delivery address.
Please double-check the information and if anything is wrong, please contact us as soon as possible.
When your order has been despatched, you will receive another email confirming that your order has left the building. If there is a tracking code for your order this will also be included in this email.
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