1. Why Shop at Lovehoney?

    Our unrivalled dedication to your sexual happiness means that you can shop at Lovehoney with complete confidence.

    Lovehoney Ltd - officially number 1 for Customer Service - as rated by customers!

    Lovehoney - officially number 1 for Customer Service - as rated by Customers!

    Thank you, thank you, thank you!

    Customers have rated Lovehoney number 1 for Customer Service in the Shopzilla Circle of Excellence Awards. And we won again in 2009!

    According to more than 25,000 customer surveys, Lovehoney Ltd consistently achieves outstanding ratings in the following areas: Ease of Site Use, On-Time Delivery, Overall Satisfaction, Customer Support, Product Met Expectations, Product Selection and Likely to Shop Again.

    No other sex toys retailer comes close!

    Rated Number 1 for Customer Service

    Lovehoney Ltd customers have rated us "outstanding" in more than 50,000 reviews.

    That officially makes us the largest source of customer reviews within the sex toy and lingerie world.

    We aim to answer e-mails within 2 hours between 9am and 4pm Monday to Friday. Email us at customercare@lovehoney.co.nz

    Call us on 09 801 5093.

    Calls are answered by a human between the following times:

    Monday to Sunday, 24 hours a day

    Returns Policy

    Returning a product is easy.

    You can return your purchase up to 30 days from the purchase date.

    Products must be in the condition you received them and in the original box.

    You can also return faulty products for an exchange up to 365 days from the purchase date.

    If you're returning a product because it's faulty, please make sure you obtain a receipt of sending.

    Once we have received your package we will reimburse you your delivery costs.

    Click here to read our full returns policy.

    Use this returns form to get our returns address.

    100% Discreet Delivery & Packaging

    Your order will be sent to you in plain packaging.

    Thousands of products in stock for delivery today

    Place your order before 10am for same-day despatch Monday to Friday, excluding public holidays.

    Only in-stock items can be added to your shopping basket.

    Out of stock items are clearly marked.

    Discreet Statements and Secure Ordering

    Your credit card or bank statement will show a charge to LH Trading.

    See how your card statement will look.

    Your personal details will kept private. We never share them with other companies.

    If you have any questions about shopping at Lovehoney, please contact us

    Happy shopping!