• Is it safe to order online?

    Yes, it is completely safe to shop at Lovehoney with your credit or debit card.

    When you click the 'Go to secure checkout' button, you enter the secure section of the website.

    We promise to keep your name, address, credit card details and any other personal information you give to us completely secure.

    Out secure server encrypts all your personal information (including credit or debit card numbers name and address) before it is sent to us.

    Your details are encrypted using 2048-bit Secure Sockets Layer (SSL) encryption.

    Your card details are presented directly to our bank for clearance

    How can you tell the site is secure?

    When you are in checkout, you can click the 'thawte' logo to further verify that the page you are accessing is secure.

    The time and date stamp on the image shows that our security is up to date

    |In checkout, you will also see a locked padlock in the bottom (or top in some browsers) of your web browser, showing that you have entered a secure area.

    Once your order has been processed securely online, we do not keep any record of your card details.

    Your card details are verified automatically online by a leading processor of secure online payments.

    Please contact us if you have any questions about Lovehoney secure shopping.