Our Lovehoney A.I.ssistant leverages advanced AI technology. Powered by artificial intelligence, it analyzes your responses to identify your needs and aligns them with our product line, presenting you with the most suitable options. This not only reduces your shopping time but also enhances your overall shopping experience. The assistant is integrated with a publicly available interface from the company OpenAI (the creator of ChatGPT). When you ask the Lovehoney A.I.ssistant a question, it forwards this question to the interface from OpenAI. The machine learning technology from OpenAI will analyze your questions and reformulate your input in a way that we can provide fitting product recommendations based on your conversation.

Our Lovehoney A.I.ssistant uses advanced AI technology to recommend products based on your needs and preferences. It's built on sophisticated systems that learn from your responses to suggest items that might interest you. The Lovehoney A.I.ssistant is in general open to the concrete content of your request and makes the assessment on that basis and Lovehoney’s instructions to OpenAI. But please keep in mind that machine learning based answers can always be subjective, even wrong sometimes and potentially include some biases and hallucinations (false or misleading results). In case you want to learn more about the embedded OpenAI model, please have a look at the policies of OpenAI which are publicly available on https://openai.com/policies.

The Lovehoney A.I.ssistant utilizes the information you provide within the chat and shares it with OpenAI in order to generate the most suitable answers to your questions. However, OpenAI will not use your chat to train their models. Furthermore, OpenAI will not get access to any of your personal data held in our Customer Accounts. It is not necessary to provide personal information to utilize Lovehoney A.I.ssistant and we advise against sharing personal data in the application. At Lovehoney Group, the protection of our customers' personal data and privacy is a paramount concern. We employ rigorous security measures to ensure the safeguarding of customer privacy.