Delivery

Your order will be shipped in plain packaging by Australia Post Global Logistics and delivered to your door by New Zealand Post.

Orders placed before 4.30pm Monday to Friday NZDT are dispatched the same day. Orders placed after 4.30pm NZDT on Friday are dispatched the following Monday morning.

Lovehoney delivery costs and options: New Zealand

Show delivery costs for:

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Service Delivered Cost Free when you spend
Australia Post Global Logistics 4 Working days $12.95 $100.00

More delivery FAQs

When your order has been dispatched, we'll send you an email with the tracking number and a link to the Australia Post website where you can track it.

We provide discreet delivery in boring brown boxes and envelopes so nobody knows what's inside. See what they look like here.

At Lovehoney, we're not happy unless you are, which is why we offer a 60 day free returns policy. We also offer a 1 year product guarantee. Learn more about our Returns policy here.

If you're out when your package is delivered, your mail person will find a safe place to leave your parcel or will take it to the nearest New Zealand Post depot. They will leave a card explaining how you can collect your parcel.

Orders will be held at your nearest New Zealand Post depot for 10 working days before being returned to us.

Don't forget to take the delivery notification (collection card, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.

You can track the status of your order via the tracking link we sent you in an email, but if your parcel is more than 5 working days overdue, please contact us.